What Woolworths Group told shareholders about AI and its workforce.
ASX: WOW. Status: Read. Period: year ended 28 June 2026.
Woolworths Group reported a provision of $53 million for redundancies. It also reported that AI is making the business more efficient. It did not connect them in these documents.
What it said
- Mentions AI
Yes
For more than a decade we have been investing in our digital and data capabilities which has enabled strong AI foundations.
Appendix 4E and Annual Report, PDF page 12 - Ties AI to efficiency
Plainly
AI continues to transform how and where customers shop. It is also transforming the way our teams work and helping to streamline operations and automate workflows to drive greater efficiencies.
Appendix 4E and Annual Report, PDF page 22 - Number for AI doing customer or operations work
7 million
Customer service agents – AI agents resolving over 7 million customer queries annually
Full Year Results Presentation, PDF page 21 - Number of people trained in or using AI
None found in the documents listed
None found in the documents listed.
- Workforce reduction in the same period
$53 million
Following the announced cessation of the Group’s contract with Endeavour Group for warehouse operations at its Melbourne Liquor Distribution Centre (MLDC) in September 2028, the Group recognised a provision of $61 million for one-off closure costs. This primarily comprises a redundancy provision of $53 million.
Appendix 4E and Annual Report, PDF page 157 - Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Appendix 4E and Annual Report. Annual report, lodged 26 August 2026, 195 pages.
AI terms found: 38. Not counted (job titles and team names): 0. Counted: 38.
2026 Annual General Meeting. AGM address, lodged 25 September 2026, 31 pages.
AI terms found: 2. Not counted (job titles and team names): 0. Counted: 2.
Full Year Results Presentation. Results presentation, lodged 26 August 2026, 40 pages.
AI terms found: 20. Not counted (job titles and team names): 1. Counted: 19.
Coded on 25 October 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.