What Xero told shareholders about AI and its workforce.
ASX: XRO. Status: Read. Period: year ended 31 March 2026.
Mentions AI: Yes. Ties AI to efficiency: Plainly. Number for AI doing customer or operations work: ~60%. Number of people trained in or using AI: 83%. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
The images in this report were created using generative AI unless stated otherwise.
Appendix 4E & FY26 Annual Report, PDF page 7 - Ties AI to efficiency
Plainly
As a percentage of operating revenue, this investment decreased 0.2 percentage points to 33.7%, reflecting emerging efficiencies from AI adoption, partly offset by a mix headwind from the incorporation of Melio.
Appendix 4E & FY26 Annual Report, PDF page 35 - Number for AI doing customer or operations work
~60%
CX Service AI agent deployed to all Xero customers for real-time AI driven support ● Resolving ~60% of queries instantly with ~60% CSAT1 since launch
FY26 Annual Results Investor Presentation, PDF page 33 - Number of people trained in or using AI
83%
Drove organisational-wide AI adoption by equipping Xeros with education, automation and intelligence tools to increase internal efficiencies and productivity, with 83% of our people using AI daily.
Appendix 4E & FY26 Annual Report, PDF page 20 - Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Appendix 4E & FY26 Annual Report. Annual report, lodged 14 May 2026, 124 pages.
AI terms found: 76. Not counted (job titles and team names): 0. Counted: 76.
2026 Chair's address to Shareholders. AGM address, lodged 27 August 2026, 33 pages.
AI terms found: 32. Not counted (job titles and team names): 0. Counted: 32.
FY26 Annual Results Investor Presentation. Results presentation, lodged 14 May 2026, 47 pages.
AI terms found: 39. Not counted (job titles and team names): 0. Counted: 39.
Coded on 25 October 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.