What Zip Co told shareholders about AI and its workforce.
ASX: ZIP. Status: Read. Period: year ended 30 June 2026.
Mentions AI: Yes. Ties AI to efficiency: Plainly. Number for AI doing customer or operations work: None found in the documents listed. Number of people trained in or using AI: 100%. Workforce reduction in the same period: None found in the documents listed. Connects AI to the workforce reduction: Did not connect them.
What it said
- Mentions AI
Yes
Leading with innovation We continue to evolve as an AI-powered company and have accelerated our use of generative AI across our people, processes and products.
Appendix 4E and FY26 Annual Report, PDF page 10 - Ties AI to efficiency
Plainly
During FY26, we expanded AI capability across the workforce by equipping Zipsters with enterprise AI tools, practical learning experiences and opportunities to build confidence in using AI. This investment supports greater productivity, innovation and more effective ways of working, with 100% of employees actively engaging with enterprise-grade tools.
Appendix 4E and FY26 Annual Report, PDF page 30 - Number for AI doing customer or operations work
None found in the documents listed
None found in the documents listed.
- Number of people trained in or using AI
100%
Today, 100% of Zipsters actively use enterprise AI tools in their everyday work.
Appendix 4E and FY26 Annual Report, PDF page 10 - Workforce reduction in the same period
None found in the documents listed
None found in the documents listed.
- Connects AI to the workforce reduction
Did not connect them
None found in the documents listed.
Documents read
Appendix 4E and FY26 Annual Report. Annual report, lodged 20 August 2026, 175 pages.
AI terms found: 45. Not counted (job titles and team names): 1. Counted: 44.
FY26 Investor Presentation. Results presentation, lodged 20 August 2026, 56 pages.
AI terms found: 17. Not counted (job titles and team names): 0. Counted: 17.
Coded on 25 October 2026.
Corrections, citation and licence
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Cite as
Changing Careers, AI in the annual report: what the ASX 200 told shareholders about AI and their workforce, 5 November 2026, https://changingcareers.com.au/ai-in-the-annual-report. CC BY 4.0.
Our coding (every column of both CSVs except the quote) is free to reuse under CC BY 4.0. Quotes are the companies' own words, reproduced with their source for reporting and review, and are not ours to licence. CC BY 4.0
Coding by Changing Careers from each company's own annual report, results documents and AGM addresses, as lodged with the ASX. Quotes are the companies' words.
Last updated 5 November 2026.