Conversational AI now handles most chat volume in many contact centres. Agents typically stay on for complex and sensitive queries.
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate. Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Key employment and risk indicators for Live Chat Agent in Australia.
Our code 541112-e · Customer Operations
Conversational AI now handles most chat volume in many contact centres. Agents typically stay on for complex and sensitive queries.
Roles that share transferable skills and common career transitions.
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