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What this job is
A Claims Officer reviews and processes insurance claims, assessing whether each claim meets the policy conditions and deciding what the insurer will pay. They gather evidence, verify details with claimants and third parties, and explain the outcome.
What this role asks for
- Active Listeningcore
- Attention to Detailcore
- Case Note Documentationcore
- Claims Processingcore
- Confidentiality and Privacy Compliancecore
- Customer Needs Assessmentcore
- Data Entry and Accuracycore
- Eligibility Assessmentcore
- Policy and Procedure Adherencecore
- Verbal Communicationcore
- Written Communicationcore
- Complaint Handling
- CRM System Operation
- Empathy and Emotional Intelligence
- Multitasking
- Record Management
- Regulatory and Legislative Awareness
- Stakeholder Communication
- Time Management and Prioritisation
- Verification and Authentication