Could you become a Claims Triage Officer?
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What this job is
Claims Triage Officers review new claims as they arrive, gather basic information, and decide how urgent or complex each case is. They route straightforward claims to standard processing queues and flag complicated or time-sensitive ones for senior staff. The work is largely administrative, but it requires sound judgement because a wrong call early in the process can delay a claimant's outcome significantly. Most roles sit inside insurance companies, workers compensation schemes, or government agencies that handle large volumes of claims.
Pay
A$1,995 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Attention to Detailcore
- Case Note Documentationcore
- Claims Processingcore
- Confidentiality and Privacy Compliancecore
- Data Entry and Accuracycore
- Eligibility Assessmentcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Regulatory and Legislative Awarenesscore
- Risk Identificationcore
- Stakeholder Communicationcore
- Time Management and Prioritisationcore
- Verification and Authenticationcore
- Written Communicationcore
- Active Listening
- Conflict Resolution
- Microsoft Office Suite Proficiency
- Quality Assurance and Checking
- Record Management