Could you become an Electorate Officer?
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What this job is
An Electorate Officer manages constituency operations and constituent services for a member of parliament or local councillor in an Australian electoral office. They receive, investigate, and resolve constituent complaints and enquiries, coordinate case work with government agencies, and maintain records of all interactions. They serve as the primary point of contact between constituents and their elected representative, operating within the legislative and administrative frameworks of their jurisdiction.
Pay
A$2,189 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Case Note Documentationcore
- Complaint Handlingcore
- Confidentiality and Privacy Compliancecore
- Correspondence Draftingcore
- Empathy and Emotional Intelligencecore
- Policy Interpretationcore
- Problem Solvingcore
- Regulatory and Legislative Awarenesscore
- Service Navigation and Referralcore
- Stakeholder Communicationcore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Written Communicationcore
- Advise on legislative acts
- Community Development
- Conflict Resolution
- Cultural Awareness and Sensitivity
- Email Management
- Microsoft Office Suite Proficiency
- Multitasking
- Participant or Client Advocacy
- Record Management
- Research and Analysis