Electorate Officer

An Electorate Officer manages constituency operations and constituent services for a member of parliament or local councillor in an Australian electoral office. They receive, investigate, and resolve constituent complaints and enquiries, coordinate case work with government agencies, and maintain records of all interactions. They serve as the primary point of contact between constituents and their elected representative, operating within the legislative and administrative frameworks of their jurisdiction.

Receive and log constituent enquiries and complaints via telephone, email, in-person visits, and social media. Research and investigate constituent grievances by contacting relevant government departments, agencies, and service providers. Prepare detailed case files and correspondence documenting constituent concerns and agency responses. Liaise with state and federal government departments such as Services Australia, Department of Veterans' Affairs, and local councils to escalate or resolve matters. Draft responses to constituents on behalf of the elected representative, ensuring compliance with parliamentary correspondence standards. Maintain confidential electorate database systems recording constituent contact details, case history, and outcomes. Organise and support electorate office events, community forums, and mobile office visits within the electorate. Process freedom of information requests and privacy complaints according to relevant legislation.

The standard entry pathway requires a bachelor degree or higher (ABS Skill Level 1). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The work is emotionally draining: you deal with angry, distressed people daily and often can't fix their problems because government agencies move slowly or the law doesn't help them. You're also politically exposed: your employer can change after an election, meaning job security depends on electoral outcomes.

Electorate offices sit in the areas their members represent, across every state and territory, so there are more jobs in the larger cities where more electorates are. Regional electorates have offices too, but fewer positions overall. Practically speaking, remote work is rare because constituents need face-to-face access.

Published for ANZSCO unit group 2249, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Case Note Documentationcore
• Complaint Handlingcore
• Confidentiality and Privacy Compliancecore
• Correspondence Draftingcore
• Empathy and Emotional Intelligencecore
• Policy Interpretationcore
• Problem Solvingcore
• Regulatory and Legislative Awarenesscore
• Service Navigation and Referralcore
• Stakeholder Communicationcore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Written Communicationcore
• Advise on legislative acts
• Community Development
• Conflict Resolution
• Cultural Awareness and Sensitivity
• Email Management
• Microsoft Office Suite Proficiency
• Multitasking
• Participant or Client Advocacy
• Record Management
• Research and Analysis

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 10 October 2026