Liaison Officer

A Liaison Officer acts as a communication conduit between an organisation and external stakeholders, government bodies, or community groups in the Australian context. They facilitate information exchange, coordinate collaborative activities, and ensure alignment between parties on policies, programmes, or service delivery. The role typically operates in government agencies, health services, emergency management, or community organisations where cross-sector coordination is essential.

Coordinate between government departments and external agencies to align on policy implementation or regulatory compliance requirements. Establish and maintain relationships with community representatives, local councils, or Indigenous organisations relevant to service delivery areas. Prepare briefing documents and correspondence for senior stakeholders summarising points of agreement or disagreement between parties. Attend meetings with external partners to clarify organisational positions, gather feedback, and document outcomes and action items. Identify and escalate barriers to collaboration or instances of conflicting objectives to senior management for resolution. Distribute information packages, compliance updates, or procedural changes to relevant external stakeholders in plain language. Monitor compliance of external partners with agreed service standards or contractual obligations and report findings to management. Facilitate community consultations or stakeholder forums by organising venues, agendas, and documentation of recommendations.

The standard entry pathway requires a bachelor degree or higher (ABS Skill Level 1). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The work is repetitive relationship management and meeting coordination. You're often caught between competing interests with no real power to resolve them, so you spend your day escalating problems upward instead of solving them. Burnout risk is real.

These roles concentrate in capital cities and regional centres with significant government presence. The practical reality is these jobs follow government and large non-profit clusters. Remote work is uncommon because relationship building and stakeholder meetings require face-to-face presence.

Published for ANZSCO unit group 2249, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Conflict Resolutioncore
• Correspondence Draftingcore
• Cultural Awareness and Sensitivitycore
• Empathy and Emotional Intelligencecore
• Negotiationcore
• Policy and Procedure Adherencecore
• Problem Solvingcore
• Record Managementcore
• Report Writingcore
• Stakeholder Communicationcore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Written Communicationcore
• Adaptability and Flexibility
• Case Note Documentation
• Confidentiality and Privacy Compliance
• Email Management
• Escalation Management
• Microsoft Office Suite Proficiency
• Referral Coordination
• Regulatory and Legislative Awareness
• Research and Analysis
• Team Collaboration

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 30 October 2026