Could you become a Hotel or Motel Manager?
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Demand steady
What this job is
A hotel or motel manager oversees all operational, financial, and customer service functions of a lodging establishment in Australia. They manage staff rostering and performance, maintain occupancy and revenue targets, ensure compliance with health and safety regulations, and resolve guest complaints to uphold the property's reputation and profitability.
Pay
A$1,827 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Complaint Handlingcore
- Conflict Resolutioncore
- Coordinate activities across hospitality rooms divisioncore
- Cultural Awareness and Sensitivitycore
- Customer Needs Assessmentcore
- Empathy and Emotional Intelligencecore
- Ensure compliance with legal requirementscore
- Handle customer complaintscore
- Implement sales strategiescore
- Invoicing and Accounts Receivablecore
- Manage budgetscore
- Manage different departments in a hospitality establishmentcore
- Manage front operationscore
- Manage health and safety standardscore
- Manage staffcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Risk Identificationcore
- Rostering and Scheduling Supportcore
- Stakeholder Communicationcore
- Team Collaborationcore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Written Communicationcore
- Build business relationships
- Comply with food safety and hygiene
- Coordinate redecoration of hospitality establishment
- Digital Literacy
- Feedback Collection and Actioning
- Goal Setting and Planning
- Incident Reporting
- Maintain customer service
- Manage inspections of equipment
- Microsoft Office Suite Proficiency
- Negotiation
- Plan shifts of employees
- Process Improvement Identification
- Regulatory and Legislative Awareness
- Report Writing
- Supplier Communication