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Demand falling
What this job is
An ICT Support Engineer provides technical support and infrastructure maintenance for organisational IT systems and networks across Australian workplaces. They diagnose and resolve hardware, software, and network issues; configure and manage ICT assets; and implement security and system updates to ensure business continuity. This role bridges frontline helpdesk support with more complex infrastructure engineering, typically in corporate, government, or large enterprise settings.
Pay
A$2,115 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Attention to Detailcore
- Incident Reportingcore
- Problem Solvingcore
- Process Documentationcore
- Risk Identificationcore
- ServiceNow IT Service Managementcore
- SLA and KPI Adherencecore
- Team Collaborationcore
- Written Communicationcore
- Address problems critically
- Continuous Learning and Upskilling
- Microsoft Excel Data Management
- Policy and Procedure Adherence
- Report Writing
- Reporting and Analytics
- Stakeholder Communication
- Time Management and Prioritisation
- Verbal Communication