ICT Support Engineer

An ICT Support Engineer provides technical support and infrastructure maintenance for organisational IT systems and networks across Australian workplaces. They diagnose and resolve hardware, software, and network issues; configure and manage ICT assets; and implement security and system updates to ensure business continuity. This role bridges frontline helpdesk support with more complex infrastructure engineering, typically in corporate, government, or large enterprise settings.

Diagnose and resolve hardware faults including desktop computers, servers, printers, and network peripherals using diagnostic tools and remote access software. Manage user access controls and Active Directory administration, including creating user accounts, resetting passwords, and provisioning access permissions across systems. Configure and deploy operating systems, software applications, and security patches to multiple devices using imaging and deployment tools. Monitor network performance, server health, and system logs using monitoring software to identify and prevent IT incidents. Establish and troubleshoot VPN connections, wireless networks, and network connectivity issues to ensure secure remote access. Implement backup and disaster recovery procedures, including testing backup integrity and documentation of recovery protocols. Maintain IT asset registers and device inventory management systems, tracking hardware lifecycles and software licensing compliance. Install, configure, and support enterprise software applications including email systems, collaboration platforms, and line-of-business systems.

The standard entry pathway requires a bachelor degree or higher (ABS Skill Level 1). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

Entry-level helpdesk and support roles don't pay much, and pushing further requires certifications (Cisco, Microsoft, CompTIA) that cost time and money. You're also on-call for outages and system failures: expect after-hours work, weekend emergencies, and the stress of keeping other people's work running.

Regional Australia has fewer opportunities. Jobs concentrate where large organisations have big IT departments: banks, insurance, government agencies, universities. Some remote work exists but most roles need you onsite for hardware fixes and network troubleshooting.

Published for ANZSCO unit group 2632, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Attention to Detailcore
• Incident Reportingcore
• Problem Solvingcore
• Process Documentationcore
• Risk Identificationcore
• ServiceNow IT Service Managementcore
• SLA and KPI Adherencecore
• Team Collaborationcore
• Written Communicationcore
• Address problems critically
• Continuous Learning and Upskilling
• Microsoft Excel Data Management
• Policy and Procedure Adherence
• Report Writing
• Reporting and Analytics
• Stakeholder Communication
• Time Management and Prioritisation
• Verbal Communication

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What ICT Support Engineer workers move into, from ten years of tax records.

Last updated: 30 October 2026