ICT and Telecommunications Technicians

Installs, configures, maintains, and troubleshoots information and communications technology systems and telecommunications infrastructure that do not fit into more specialised technician roles. Works in data centres, telecommunications exchanges, enterprise networks, and customer premises to ensure system availability and performance. Diagnoses faults, replaces components, applies patches and updates, and documents system changes according to industry standards and organisational procedures.

Install and configure network cabling, switching equipment, and telecommunications hardware according to Australian Standards AS/NZS standards and design specifications. Test network connectivity and telecommunications circuits using multimeters, line testers, and protocol analysers to verify signal strength and data transmission. Troubleshoot hardware and software faults in ICT systems by reviewing error logs, checking system diagnostics, and isolating problems to component level. Replace faulty components including circuit boards, power supplies, network interface cards, and optical transceivers in networking and telecommunications equipment. Apply security patches, firmware updates, and software patches to servers, routers, and telecommunications systems following change control procedures. Monitor system performance using network monitoring tools and dashboard software to identify capacity issues, latency, and packet loss. Document system configurations, fault diagnosis, maintenance activities, and hardware changes in asset management systems and service ticketing systems. Perform preventive maintenance including cleaning equipment, checking connections, testing backup power systems, and calibrating test instruments.

The standard entry pathway requires a diploma, advanced diploma or associate degree (ABS skill level 2). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The work is hands-on and physical, so you're crawling through cable trays and data centre racks in hot, noisy spaces. You're also on-call for critical system failures at nights and weekends, especially in data centre roles. Cloud migration is shrinking some traditional infrastructure work.

Some roles exist in regional cities but are fewer. Remote work is rare for this role because you need to physically install, test, and repair equipment on-site.

Published for ANZSCO unit group 3131, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Attention to Detailcore
• Digital Literacycore
• Escalation Managementcore
• Incident Reportingcore
• Problem Solvingcore
• Process Documentationcore
• Quality Assurance and Checkingcore
• ServiceNow IT Service Managementcore
• SLA and KPI Adherencecore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Written Communicationcore
• Continuous Learning and Upskilling
• Microsoft Office Suite Proficiency
• Policy and Procedure Adherence
• Process Improvement Identification
• Record Management
• Risk Identification
• Stakeholder Communication
• Team Collaboration
• Workflow Prioritisation

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What ICT and Telecommunications Technicians workers move into, from ten years of tax records.

Last updated: 30 October 2026