ICT Hardware Technician

An ICT Hardware Technician installs, maintains, and repairs computer hardware, peripherals, and network equipment in Australian organisations. They diagnose faults using diagnostic software and test equipment, replace faulty components, and ensure systems meet workplace safety and performance standards. They work on desktop computers, servers, printers, networking hardware, and mobile devices across office, industrial, and educational settings.

Diagnose hardware faults using diagnostic software, multimeters, and cable testers to identify failed components. Replace faulty hardware components including hard drives, RAM, power supplies, motherboards, and network interface cards. Install and configure desktop computers, monitors, keyboards, mice, and peripheral devices for end users. Set up and maintain network hardware including switches, routers, modems, and wireless access points. Install and maintain printer hardware, perform maintenance tasks, and replace consumables such as toner and drums. Perform preventive maintenance on computers and equipment including cleaning, firmware updates, and component inspection. Test repaired or newly installed hardware using diagnostic utilities and user acceptance testing procedures. Document hardware inventory, asset tags, serial numbers, and maintenance records in asset management systems.

The standard entry pathway requires a diploma, advanced diploma or associate degree (ABS skill level 2). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

More of this work is being outsourced, and some may be automated. Many organisations now use managed IT services or cloud providers instead of keeping in-house hardware teams. Component replacement is simpler than it used to be, so there's less skilled repair work. Pay typically caps out without moving into management or specialised certifications. You'll also spend a lot of time on mundane tasks like replacing toner and untangling cables.

In reality, most jobs concentrate in major metro areas where large organisations, universities, hospitals, and government offices maintain bigger IT teams. Regional areas have fewer dedicated positions. Banking, healthcare, education, and government sectors are your best bets. Remote work is uncommon for hardware roles since you need to be on-site to fix equipment.

Published for ANZSCO unit group 3131, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Attention to Detailcore
• Continuous Learning and Upskillingcore
• Customer Needs Assessmentcore
• Digital Literacycore
• Incident Reportingcore
• Policy and Procedure Adherencecore
• Problem Solvingcore
• Process Documentationcore
• Quality Assurance and Checkingcore
• Record Managementcore
• ServiceNow IT Service Managementcore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Written Communicationcore
• Active Listening
• Adaptability and Flexibility
• ERP and Inventory Systems
• Escalation Management
• Knowledge Base Utilisation
• Microsoft Office Suite Proficiency
• Risk Identification
• Team Collaboration
• Workflow Prioritisation

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What ICT Hardware Technician workers move into, from ten years of tax records.

Last updated: 30 October 2026