Could you become an Information Officer?
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What this job is
An Information Officer manages, organises and disseminates information within a government agency, local council, or public organisation. They respond to public enquiries via phone, email and in person, locate and retrieve information from internal systems and databases, and ensure information is accurate, current and compliant with relevant legislation such as the Freedom of Information Act 1982 (Victoria) or equivalent state-based FOI schemes. The role bridges the public and the organisation, often supporting compliance with transparency and accountability requirements.
Pay
A$1,462 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Attention to Detailcore
- Customer Needs Assessmentcore
- Digital Literacycore
- Email Managementcore
- Inbound Call Handlingcore
- Policy and Procedure Adherencecore
- Problem Solvingcore
- Record Managementcore
- Service Navigation and Referralcore
- Stakeholder Communicationcore
- Telephone Etiquettecore
- Verbal Communicationcore
- Written Communicationcore
- Apply conflict management
- Carry out active selling
- Complaint Handling
- Confidentiality and Privacy Compliance
- Correspondence Drafting
- Cultural Awareness and Sensitivity
- Empathy and Emotional Intelligence
- Knowledge Base Utilisation
- Microsoft Office Suite Proficiency
- Multitasking
- Research and Analysis
- Time Management and Prioritisation