Could you become a Live Chat Agent?
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Demand steady
What this job is
Live Chat Agents respond to customers in real time using online chat tools. They answer questions, resolve complaints, process requests, and escalate issues when needed. The work is text-based rather than phone-based, which suits people who communicate clearly in writing. Agents often handle several chat conversations at the same time, so the ability to manage competing tasks is important. The role falls under ANZSCO code 541112 (ABS ANZSCO 2013).
Pay
A$1,414 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Complaint Handlingcore
- Confidentiality and Privacy Compliancecore
- Conflict De-escalationcore
- CRM System Operationcore
- Customer Needs Assessmentcore
- Data Entry and Accuracycore
- Empathy and Emotional Intelligencecore
- Multitaskingcore
- Policy and Procedure Adherencecore
- SLA and KPI Adherencecore
- Time Management and Prioritisationcore
- Written Communicationcore
- Adaptability and Flexibility
- Digital Literacy
- Email Management
- Escalation Management
- Microsoft Office Suite Proficiency
- Upselling and Cross-Selling
- Verbal Communication
- Workflow Queue Management