Could you become a Sales Support Workers?
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Demand steady
What this job is
Sales support workers in this category perform administrative and customer service functions that enable direct sales operations in retail, wholesale, or field-based settings. They process transactions, manage inventory data, handle customer inquiries, and maintain sales records without directly negotiating or closing sales themselves. These roles support the sales pipeline by ensuring orders are fulfilled, customer information is accurate, and sales staff have the information and tools needed to operate effectively.
Pay
A$1,535 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Apply requirements concerning manufacturing of food and beveragescore
- Attention to Detailcore
- Coffee grinding levelscore
- Complaint Handlingcore
- CRM System Operationcore
- Customer Needs Assessmentcore
- Data Entry and Accuracycore
- Educate customers on coffee varietiescore
- Effects of pesticides in food raw materialscore
- Email Managementcore
- Evaluate coffee characteristicscore
- Examine green coffee beanscore
- Food and beverage industrycore
- Inbound Call Handlingcore
- Microsoft Office Suite Proficiencycore
- Multitaskingcore
- Outbound Customer Contactcore
- Telephone Etiquettecore
- Time Management and Prioritisationcore
- Types of coffee beanscore
- Verbal Communicationcore
- Written Communicationcore
- Adaptability and Flexibility
- Analyse consumer buying trends
- Apply foreign language for international trade
- Apply HACCP
- Appointment Scheduling
- Build business relationships
- Category specific expertise
- Coffee characteristics
- Conduct extensive international travel
- Customer Order Tracking
- Customer service
- Give humanitarian support to local economies
- Invoicing and Billing Administration
- Maintain updated professional knowledge
- Negotiate buying conditions
- Negotiate price
- Objection Handling
- Perform coffee tastings
- Purchase Order Processing
- Record Management
- SLA and KPI Adherence
- Team Collaboration
- Upselling and Cross-Selling