Sales Support Workers

Sales support workers in this category perform administrative and customer service functions that enable direct sales operations in retail, wholesale, or field-based settings. They process transactions, manage inventory data, handle customer inquiries, and maintain sales records without directly negotiating or closing sales themselves. These roles support the sales pipeline by ensuring orders are fulfilled, customer information is accurate, and sales staff have the information and tools needed to operate effectively.

Process customer orders through point-of-sale systems or order management software, ensuring accuracy of product codes, quantities, prices, and payment details. Record and update sales transactions, customer purchase history, and account information in company databases or CRM systems. Respond to customer inquiries via telephone, email, or in-person regarding product availability, pricing, delivery status, and warranty information. Prepare sales documentation including quotations, invoices, delivery dockets, and customer receipts. Reconcile cash registers or payment terminals at the end of shifts, identifying and recording discrepancies. Monitor and flag stock levels to alert sales or warehouse staff when products require reordering. Arrange delivery schedules, coordinate with logistics partners, and provide customers with tracking or collection information. Process customer returns, refunds, and warranty claims in accordance with company policy and consumer protection legislation.

The standard entry pathway requires a Certificate II or III (ABS skill level 4). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The pay ceiling is real. You're processing orders and handling complaints all day without closing sales yourself, so you won't earn commission or bonuses that salespeople get. The work is repetitive data entry and complaint management with limited path upward unless you move into sales proper. You'll also cop the stress when systems break or stock runs out, even though it's not your fault.

Concentrated in major metros where retail head offices and wholesale distribution centres cluster. Practical reality: most jobs are in cities rather than regional areas, and they're tied to physical locations (offices, warehouses, retail stores). Remote work is rare. Look towards logistics companies, automotive parts wholesalers, and large retail chains.

Published for ANZSCO unit group 6392, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Apply requirements concerning manufacturing of food and beveragescore
• Attention to Detailcore
• Coffee grinding levelscore
• Complaint Handlingcore
• CRM System Operationcore
• Customer Needs Assessmentcore
• Data Entry and Accuracycore
• Educate customers on coffee varietiescore
• Effects of pesticides in food raw materialscore
• Email Managementcore
• Evaluate coffee characteristicscore
• Examine green coffee beanscore
• Food and beverage industrycore
• Inbound Call Handlingcore
• Microsoft Office Suite Proficiencycore
• Multitaskingcore
• Outbound Customer Contactcore
• Telephone Etiquettecore
• Time Management and Prioritisationcore
• Types of coffee beanscore
• Verbal Communicationcore
• Written Communicationcore
• Adaptability and Flexibility
• Analyse consumer buying trends
• Apply foreign language for international trade
• Apply HACCP
• Appointment Scheduling
• Build business relationships
• Category specific expertise
• Coffee characteristics
• Conduct extensive international travel
• Customer Order Tracking
• Customer service
• Give humanitarian support to local economies
• Invoicing and Billing Administration
• Maintain updated professional knowledge
• Negotiate buying conditions
• Negotiate price
• Objection Handling
• Perform coffee tastings
• Purchase Order Processing
• Record Management
• SLA and KPI Adherence
• Team Collaboration
• Upselling and Cross-Selling

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 30 October 2026