Rental Salesperson

A Rental Salesperson sells or leases vehicles, equipment, or other rental assets to customers in a retail or hire environment. They assess customer rental needs, explain product features and rental terms, process hire agreements, and manage the rental transaction from quotation through to collection and return of the asset.

Assess customer requirements by asking questions about intended use, duration, budget, and specific features needed for vehicles or equipment rental. Present rental options and explain hire terms including daily or weekly rates, damage liability, fuel or usage policies, and cancellation conditions. Prepare and review rental agreements and quotations, ensuring customer details, rental period, asset condition notes, and insurance or damage waiver selections are accurate. Conduct pre-rental vehicle or equipment inspections with the customer, documenting existing damage or wear and explaining the condition report. Process rental transactions by recording customer information, licence verification, payment method, and completing point-of-sale or hire management system entries. Explain insurance options such as damage waiver, third-party liability, or customer's own cover, and clarify excess or deductible amounts. Arrange delivery or collection of rental assets where applicable, and coordinate with operations team regarding logistics and timing. Process return of hired vehicles or equipment by conducting post-rental inspections, comparing condition to the original report, and calculating any additional charges for damage or excess mileage.

The standard entry pathway requires a Certificate I or compulsory secondary education (ABS skill level 5). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

You'll spend a lot of time dealing with angry customers over damage charges and arguing about what counts as 'fair wear and tear'. You're also handling financial transactions and liability disputes daily, which means stress and occasional confrontation.

Major car rental chains concentrate in capital cities and airports. Equipment rental is more spread across regional areas near construction and farming zones. Practically speaking, most jobs cluster in metro areas and along major highways. Remote work is not an option: you need to be on-site to inspect vehicles and handle transactions.

Published for ANZSCO unit group 6219, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Complaint Handlingcore
• CRM System Operationcore
• Customer Needs Assessmentcore
• Data Entry and Accuracycore
• Inbound Call Handlingcore
• Invoicing and Billing Administrationcore
• Negotiationcore
• Objection Handlingcore
• Outbound Customer Contactcore
• Service Agreement Administrationcore
• Upselling and Cross-Sellingcore
• Verbal Communicationcore
• Achieve sales targets
• Conflict De-escalation
• Digital Literacy
• Empathy and Emotional Intelligence
• Onboarding New Clients
• Policy and Procedure Adherence
• Record Management
• Regulatory and Legislative Awareness
• Telephone Etiquette
• Time Management and Prioritisation
• Written Communication

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 30 October 2026