Could you become a Tourist Information Officer?
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Demand steady
What this job is
A Tourist Information Officer provides visitor information and assistance in tourism destinations, visitor centres, and hospitality venues across Australia. They answer enquiries about local attractions, accommodation, transport, and activities, and process bookings using tourism management systems. They represent the destination, promote local tourism businesses, and maintain current knowledge of regional attractions, events, and services.
Pay
A$1,330 a week
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
What this role asks for
- Active Listeningcore
- Complaint Handlingcore
- Cultural Awareness and Sensitivitycore
- Customer Needs Assessmentcore
- Digital Literacycore
- Empathy and Emotional Intelligencecore
- Knowledge Base Utilisationcore
- Multitaskingcore
- Problem Solvingcore
- Service Navigation and Referralcore
- Telephone Etiquettecore
- Verbal Communicationcore
- Written Communicationcore
- Adaptability and Flexibility
- Data Entry and Accuracy
- Email Management
- Inbound Call Handling
- Inclusive Practice
- Interpreter and Accessibility Coordination
- Microsoft Office Suite Proficiency
- Research and Analysis
- Time Management and Prioritisation