Personal Service and Travel Workers

Personal service and travel workers not elsewhere classified provide specialised services in leisure, hospitality, and travel contexts that do not fit into other defined occupational categories. They work in settings such as tourism operators, adventure tourism companies, hospitality venues, and travel agencies, delivering customised experiences, organising travel logistics, or providing niche personal services. Their work requires knowledge of specific industries, customer service expertise, and often geographical or cultural knowledge relevant to their specialisation.

Organise and conduct guided tours or experiential activities for tourists, including briefing participants on safety protocols and cultural or historical context. Manage travel itineraries and logistics for clients, including accommodation bookings, transport arrangements, and activity scheduling. Provide personalised concierge services to hotel or resort guests, arranging restaurant reservations, entertainment, and local recommendations. Plan and coordinate group travel experiences such as incentive trips, corporate retreats, or adventure expeditions. Advise clients on travel documentation requirements, visa processes, and travel insurance options relevant to their destination. Operate specialised equipment or vehicles used in adventure tourism (e.g. kayaks, climbing gear, ziplines) while maintaining safety standards and duty of care. Liaise with accommodation providers, activity operators, and transport companies to confirm bookings and resolve service issues. Maintain knowledge of local attractions, cultural sensitivities, accessibility needs, and seasonal conditions in assigned regions.

The standard entry pathway requires a Certificate II or III (ABS skill level 4). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

Tourism and hospitality work is heavily seasonal, so you might earn decent money during peak travel months then struggle for hours in the off-season. You're also on your feet constantly, dealing with tired or demanding tourists, and if something goes wrong on a tour or trip you organised, you're the one blamed. Pay tops out pretty quickly without moving into management.

Some work in regional adventure tourism areas, but very little remote work. Seasonal work concentrates in ski fields in winter and beach destinations in summer.

• Active Listeningcore
• Adaptability and Flexibilitycore
• Complaint Handlingcore
• Cultural Awareness and Sensitivitycore
• Customer Needs Assessmentcore
• Empathy and Emotional Intelligencecore
• Multitaskingcore
• Policy and Procedure Adherencecore
• Problem Solvingcore
• Team Collaborationcore
• Time Managementcore
• Verbal Communicationcore
• Administer appointments
• Appointment Scheduling
• Attention to Detail
• Conflict Resolution
• Data Entry and Accuracy
• Digital Literacy
• Feedback Collection and Actioning
• Inclusive Practice
• Telephone Etiquette
• Workload Self-Management
• Written Communication

• ABS OSCA 2024, occupation definition and task statements
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 30 October 2026