Simple complaints are increasingly resolved by AI chatbots in many teams. Complex and escalated complaints that need empathy and judgement tend to stay human-led.
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate. Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Key employment and risk indicators for Complaints Handler in Australia.
Our code 541112-c · Customer Operations
Simple complaints are increasingly resolved by AI chatbots in many teams. Complex and escalated complaints that need empathy and judgement tend to stay human-led.
Roles that share transferable skills and common career transitions.
A resume and cover letter for every real job ad you bring in, under a fair use policy. Interview practice out loud, and up to three coach reviews. A$299, one-off. Not sure yet? Start with the free three-minute Career Change Check.
Before you decide anything, you can read who we are or send us a question.