What Contact Centre Team Leader workers move into.
Covers 10 financial years, 2011-12 to 2020-21. 2020-21 is the most recent year in the release, so this is not current-year data.
The destinations
These are the jobs that people leaving this role move into more often than the workforce does as a whole, not simply the biggest employers of former workers.
A destination is listed when at least 30 people made the move over the ten years, it appears in at least two of those years, and it is at least twice as common for this role as it is across the workforce. Two things are left out on purpose. Moves within the same occupation family are not counted, because they are not a change of career. So are destinations that appear in only one year, because one year is not a pattern.
| Rank | Destination occupation | OSCA code | Movers | Share |
|---|---|---|---|---|
| 1 | Call or Contact Centre Manager | 172131 | 1,310 | 27.6% |
| 2 | Customer Success Coordinator | 172132 | 985 | 20.7% |
| 3 | Corporate General Manager | 121231 | 410 | 8.6% |
| 4 | Program or Project Administrator | 511231 | 400 | 8.4% |
| 5 | Sales and Marketing Manager | 112133 | 305 | 6.4% |
| 6 | Management Consultant | 223432 | 270 | 5.7% |
| 7 | Bank Officer | 531131 | 225 | 4.7% |
| 8 | Sales Representatives | 621299 | 165 | 3.5% |
| 9 | Insurance Consultant | 531431 | 100 | 2.1% |
| 10 | Telemarketer | 619134 | 95 | 2.0% |
| 11 | Finance Manager | 111231 | 90 | 1.9% |
| 12 | ICT Customer Support Officer | 314231 | 80 | 1.7% |
| 13 | ICT Operations Manager | 113299 | 75 | 1.6% |
| 14 | Recruitment Consultant | 222231 | 65 | 1.4% |
| 15 | Training and Development Professional | 222431 | 60 | 1.3% |
| 16 | Insurance Agent | 621131 | 60 | 1.3% |
| 17 | Human Resources Adviser | 222131 | 55 | 1.2% |
Counts come from tax records and are rounded by the Australian Bureau of Statistics to protect privacy, so every figure is a multiple of five and small numbers are approximate.
Download the data
The same rows this page shows, for every published occupation, in one file.
Australian occupation mover flows (CSV)Where this comes from
Data on Occupation Mobility: Unpacking Workers Movements, published by Jobs and Skills Australia on 30 January 2024 and built from tax records. Read the source release at jobsandskills.gov.au.
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