Office Equipment Technician

An Office Equipment Technician installs, maintains, and repairs photocopiers, printers, multifunction devices, and related office machines in workplace settings across Australia. They diagnose mechanical and electrical faults, perform preventive maintenance schedules, and provide technical support to office staff to minimise downtime and ensure equipment compliance with manufacturer specifications and workplace safety standards.

Install multifunction devices, photocopiers, and large-format printers at customer sites and configure network connectivity and user access controls. Perform preventive maintenance on office equipment including cleaning internal components, replacing consumables such as toner, drums, and fuser units, and lubricating mechanical parts. Diagnose equipment faults using diagnostic software, error code displays, and physical inspection to identify mechanical, electrical, or software-related issues. Replace defective components including paper feed rollers, pickup rollers, transfer rollers, and circuit boards using hand tools and component-specific removal procedures. Configure device drivers, finishing options, and network settings on printers and multifunction devices to integrate with customer IT environments. Respond to service calls and on-site support requests to troubleshoot user-reported problems and restore equipment to operational status. Complete service documentation including job reports, parts used, labour hours, and equipment serial numbers for warranty claims and maintenance records. Perform electrical safety checks and ensure equipment complies with relevant Australian standards including AS/NZS 3760 (in-service safety inspection and testing of electrical equipment) and manufacturer specifications.

The standard entry pathway requires a Certificate IV or Certificate III with at least two years of on-the-job training (ABS skill level 3). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The work is physically repetitive and the pay ceiling is low. You'll spend years doing the same maintenance cycles on similar machines, with limited advancement into management or specialisation. As offices go digital and print less, automation is shrinking the market. You need a Certificate III or IV but won't earn what electricians or plumbers make.

In regional areas, work is sparse and you may travel long distances between sites. Remote work isn't an option since you install and repair physical machines on-site.

Published for ANZSCO unit group 3423, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Advise customers on smart homes technologycore
• Attention to Detailcore
• Complaint Handlingcore
• Continuous Learning and Upskillingcore
• Customer Needs Assessmentcore
• Digital Literacycore
• Incident Reportingcore
• Problem Solvingcore
• Process Documentationcore
• Quality Assurance and Checkingcore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Workload Self-Managementcore
• Written Communicationcore
• Administer appointments
• ERP and Inventory Systems
• Invoicing and Billing Administration
• Policy and Procedure Adherence
• Process Improvement Identification
• Record Management
• Risk Identification
• Supplier Communication
• Team Collaboration

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What Office Equipment Technician workers move into, from ten years of tax records.

Last updated: 30 October 2026