Railway Station Manager

A Railway Station Manager oversees the daily operations of a train station, ensuring safe, punctual, and efficient service delivery to passengers and freight operations. They manage staff, coordinate with train operators and maintenance teams, enforce safety protocols and regulatory compliance, and manage station facilities, budgets, and customer service standards.

Supervise station staff including ticket officers, customer service representatives, and cleaning crews to ensure adherence to roster schedules and service standards. Monitor train arrivals and departures against timetables, and coordinate with train operators and dispatch centres to manage delays or cancellations. Conduct daily safety inspections of station platforms, escalators, lifts, and facilities to identify hazards and ensure compliance with Safe Work Australia guidelines and rail safety legislation. Manage station budgets including operational expenses, maintenance costs, and staffing allocation, and report financial performance to regional management. Investigate and document customer complaints, security incidents, and safety breaches, and initiate corrective actions or disciplinary procedures as required. Coordinate with track maintenance and engineering teams to schedule maintenance works and minimise disruption to passenger services. Enforce passenger behaviour policies and direct security personnel or police in response to disruptive, threatening, or illegal conduct. Manage ticketing systems, fare collection reconciliation, and lodging of revenue with financial controllers.

The standard entry pathway requires a diploma, advanced diploma or associate degree (ABS skill level 2). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

You're managing a public-facing operation with zero margin for safety errors, which means constant compliance paperwork and incident investigations. Pay tops out well below senior corporate roles, and automation of ticketing and scheduling systems is slowly shrinking the need for these positions.

Practically speaking, regional Australia has very few staffed stations, and remote work is not an option for this role.

Published for ANZSCO unit group 1494, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Complaint Handlingcore
• Conflict Resolutioncore
• Escalation Managementcore
• Incident Reportingcore
• Policy and Procedure Adherencecore
• Problem Solvingcore
• Regulatory and Legislative Awarenesscore
• Report Writingcore
• Risk Identificationcore
• Rostering and Scheduling Supportcore
• Stakeholder Communicationcore
• Team Collaborationcore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Written Communicationcore
• Adaptability and Flexibility
• Conflict De-escalation
• Cultural Awareness and Sensitivity
• Goal Setting and Planning
• Microsoft Office Suite Proficiency
• Multitasking
• Process Improvement Identification
• Record Management
• SLA and KPI Adherence
• Workload Self-Management

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 30 October 2026