Sales Representative (Motor Vehicle Parts and Accessories)

A sales representative in the motor vehicle parts and accessories sector sources, stocks, and sells parts and aftermarket accessories to trade customers, fleet managers, and retail consumers across automotive workshops, service centres, and dealerships. They maintain product knowledge across engine components, suspension systems, filters, batteries, lighting, and trim accessories, advising customers on fitment, compatibility, and performance specifications. The role combines product merchandising, customer relationship management, and transaction processing in a retail or wholesale environment.

Identify customer requirements for motor vehicle parts and accessories by questioning clients about vehicle make, model, year, and intended application (engine rebuilds, maintenance, customisation). Advise customers on product suitability, including fitment compatibility, warranty terms, and performance specifications for OEM and aftermarket components. Locate and retrieve parts from warehouse stock systems or order via supplier networks, managing delivery timelines and backorders. Process sales transactions using point-of-sale (POS) systems, recording customer details, part numbers, quantities, and pricing. Prepare quotations and invoices for bulk or trade orders using pricing databases and discount structures. Maintain accurate inventory records, identifying slow-moving stock and reporting stock shortfalls to management. Receive and unpack incoming stock deliveries, checking against delivery dockets and recording received items in inventory management systems. Merchandise display areas and shelving with motor vehicle parts, ensuring product signage reflects current pricing and promotional offers.

The standard entry pathway requires a Certificate II or III (ABS skill level 4). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

You're doing physical warehouse work (lifting, unpacking stock) mixed with customer service, so it's not a clean desk job. The real grind is that online ordering is eating into this work: customers increasingly look up parts themselves online rather than asking you, which means your job security depends on staying faster and smarter than Google.

Heavily concentrated in metro areas. Regional areas have fewer jobs because they've got fewer workshops. Most positions are in-store or warehouse-based, not remote. The jobs follow car density: wherever there are busy mechanics, there are parts sales jobs.

Published for ANZSCO unit group 6113, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Achieve sales targetscore
• Active Listeningcore
• Carry out sales analysiscore
• Characteristics of productscore
• CRM System Operationcore
• Customer Complaint Resolutioncore
• Customer Needs Assessmentcore
• ERP and Inventory Systemscore
• Invoicing and Billing Administrationcore
• Negotiationcore
• Objection Handlingcore
• Outbound Customer Contactcore
• Purchase Order Processingcore
• Supplier Communicationcore
• Time Management and Prioritisationcore
• Upselling and Cross-Sellingcore
• Verbal Communicationcore
• Adaptability and Flexibility
• Basic Arithmetic and Numerical Accuracy
• Characteristics of services
• Customer Order Tracking
• Email Management
• Inventory Tracking
• Microsoft Office Suite Proficiency
• Problem Solving
• Returns Processing
• Written Communication

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What Sales Representative (Motor Vehicle Parts and Accessories) workers move into, from ten years of tax records.

Last updated: 30 October 2026