Service Station Attendant

A Service Station Attendant operates a retail fuel and convenience store at a petrol station, managing fuel dispensing, point-of-sale transactions, stock rotation, and customer service. They ensure compliance with fuel safety regulations, maintain clean facilities, and process fuel card payments and reconciliation. The role typically involves shift work in a fast-paced retail environment operating mechanical and electronic equipment.

Dispense fuel into vehicles using pump equipment and guide customers through the fuelling process. Operate electronic point-of-sale (EFTPOS) systems to process cash, card, and fuel card transactions. Stock shelves with convenience items such as confectionery, beverages, automotive products, and newspapers, ensuring correct pricing and product rotation. Monitor fuel tank levels and liaise with management to arrange fuel deliveries from suppliers. Clean and maintain service station forecourt, pumps, and retail areas to meet health and safety standards. Check fuel pumps and equipment for mechanical faults and report malfunctions to management. Verify vehicle fuel tank caps and fuel door conditions before dispensing to prevent spillage. Process fuel card reconciliation by scanning cards, verifying pin numbers, and recording transactions in point-of-sale system.

The standard entry pathway requires a Certificate I or compulsory secondary education (ABS skill level 5). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The pay ceiling is low and unlikely to improve much even with experience. You'll work irregular shifts including early mornings, late nights, and weekends for years without much prospect of moving up unless you become a manager. Self-service pumps and contactless payments have already changed the work, and fewer attendants may be needed at some sites.

Service stations exist across Australia in every metro area and regional town, but jobs concentrate around major highways, suburban shopping strips, and transport hubs. Practically speaking, there are more opportunities in and around capital cities and along major freight routes. Remote work isn't an option for this role.

Published for ANZSCO unit group 6216, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Attention to Detailcore
• Basic Arithmetic and Numerical Accuracycore
• Calculate fuel sales from pumpscore
• Carry out active sellingcore
• Carry out order intakecore
• Carry out products preparationcore
• Characteristics of productscore
• Characteristics of servicescore
• Complaint Handlingcore
• Customer Needs Assessmentcore
• Inventory Trackingcore
• Multitaskingcore
• Policy and Procedure Adherencecore
• Regulatory and Legislative Awarenesscore
• Stock Counting and Stocktakecore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Adaptability and Flexibility
• Car controls
• Carry out improvised vehicle repairs
• Carry out repair of vehicles
• Conflict De-escalation
• Data Entry and Accuracy
• Incident Reporting
• Problem Solving
• Risk Identification
• Team Collaboration

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What Service Station Attendant workers move into, from ten years of tax records.

Last updated: 10 October 2026