Doorperson or Porter

A doorperson or porter provides security and hospitality services at building entrances, manages guest access and luggage, and maintains the premises' immediate appearance and safety. Working in hotels, apartment buildings, corporate offices, or entertainment venues, they greet visitors, control entry and exit, monitor for security threats, and assist guests with their belongings and directions. They are often the first point of contact and last impression for visitors, and must maintain professional comportment and local knowledge of the building and surrounding area.

Greet visitors, residents, and guests at building entrances and assess their legitimacy before granting access. Control and monitor entry and exit points, checking identification and cross-referencing against visitor lists or security protocols. Manage guest luggage, parcels, and deliveries by receiving, storing, labelling, and retrieving items according to guest requests. Respond to guest requests for directions, information about local facilities, transport options, and building services. Monitor security systems and CCTV feeds to identify unauthorised persons or suspicious behaviour. Report security incidents, suspicious activities, and building maintenance issues to management and relevant authorities. Maintain a visitors' log or digital access record documenting arrival times, names, destinations, and identification details. Assist with loading and unloading luggage and parcels from vehicles, using safe lifting techniques.

The standard entry pathway requires a Certificate I or compulsory secondary education (ABS skill level 5). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The work is physically demanding with long shifts standing at entrances in all weather, combined with low pay that rarely advances. You'll deal with difficult guests, handle heavy luggage repeatedly (risking back injuries), and work weekends and nights. There's little room to earn more without moving into management.

In reality, most jobs are in major cities concentrated in hotel precincts, CBD office towers, and apartment complexes. Some work exists in regional towns at smaller hotels. Very few positions are remote or flexible in location.

Published for ANZSCO unit group 4319, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Adaptability and Flexibilitycore
• Complaint Handlingcore
• Conflict De-escalationcore
• Cultural Awareness and Sensitivitycore
• Customer Needs Assessmentcore
• Empathy and Emotional Intelligencecore
• Greet guestscore
• Handle guest luggagecore
• Multitaskingcore
• Policy and Procedure Adherencecore
• Problem Solvingcore
• Provide door securitycore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Assist clients with special needs
• Attention to Detail
• Basic Arithmetic and Numerical Accuracy
• Handle customer complaints
• Handle delivered packages
• Incident Reporting
• Inclusive Practice
• Maintain customer service
• Professional Boundaries Maintenance
• Provide tourism related information
• Risk Identification
• Run errands on behalf of customers
• Team Collaboration
• Workload Self-Management

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 30 October 2026