Transport Revenue Officer

A transport revenue officer works on public transport, checking that passengers have a valid ticket or travel card and any concession they claim. Where a passenger has no valid ticket, or behaves in an unsafe or disruptive way, the officer may issue a fine. Transport revenue officers also help passengers with ticket, route and timetable questions, watch for safety and security problems, and work with police on fare evasion and passenger safety. Officers usually work under powers given by state or territory transport law, and the work is done out on the network rather than in an office.

Check tickets, travel cards and concession entitlements on trains, trams, buses and at stations. Issue fines to passengers without a valid ticket, following set procedures. Answer passenger questions about tickets, routes and timetables. Help passengers during special events and service disruptions. Watch for safety risks, security threats and suspicious behaviour on the network. Deal with disruptive or unsafe behaviour, and issue fines where the law allows. Work with police on fare evasion and passenger safety. Keep accurate records of inspections, incidents and fines issued.

The standard entry pathway requires a Certificate I or compulsory secondary education (ABS skill level 5). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

You will often deal with people who are angry or upset about being fined, and some situations can turn aggressive. The job is mostly on your feet, moving between vehicles and stations in all weather. Shifts can include early mornings, late nights, weekends and public holidays. You need to apply the rules fairly every time, even when a passenger's story is hard to hear.

Jobs are with the agencies and operators that run public transport, so most are in capital cities with large train, tram and bus networks. Some regional centres with public transport may also have officers. The work is out on the network, so it can't be done remotely.

Published for ANZSCO unit group 5995, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Attention to Detailcore
• Basic Arithmetic and Numerical Accuracycore
• Complaint Handlingcore
• Data Entry and Accuracycore
• Invoice Matching and Reconciliationcore
• Invoicing and Billing Administrationcore
• Microsoft Office Suite Proficiencycore
• Policy and Procedure Adherencecore
• Problem Solvingcore
• Record Managementcore
• Regulatory and Legislative Awarenesscore
• Report Writingcore
• Verbal Communicationcore
• Written Communicationcore
• Check official documents
• Confidentiality and Privacy Compliance
• Correspondence Drafting
• Escalation Management
• Microsoft Excel Data Management
• Negotiation
• Reporting and Analytics
• Stakeholder Communication
• Time Management and Prioritisation
• Verification and Authentication

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What Transport Revenue Officer workers move into, from ten years of tax records.

Last updated: 10 October 2026