Hospitality, Tourism and Venue Managers
Manages the day-to-day operations of hospitality, tourism, or event venues not elsewhere classified, overseeing staff, budgets, customer service standards, and regulatory compliance. Works in settings such as caravan parks, holiday parks, tourist attractions, gaming venues, or specialised hospitality facilities to ensure efficient service delivery and financial viability.
What this job is
Manages the day-to-day operations of hospitality, tourism, or event venues not elsewhere classified, overseeing staff, budgets, customer service standards, and regulatory compliance. Works in settings such as caravan parks, holiday parks, tourist attractions, gaming venues, or specialised hospitality facilities to ensure efficient service delivery and financial viability. Reports to senior management and is responsible for maintaining venue standards, managing guest or customer experiences, and meeting operational targets.
Are employers advertising this role?
Rising, up 9.3% over 5 years
Counted across a group of similar roles. These are three-month rolling averages of online job advertisements, not filled positions.
Source: Jobs and Skills Australia, Internet Vacancy Index.
Day-to-day
Recruit, train, and supervise hospitality or venue staff including rostering and performance management. Monitor and control operating budgets, analyse revenue and expenditure, and report financial performance to senior management. Ensure compliance with relevant Australian legislation including Work Health and Safety Act 2011, liquor licensing laws, and local council regulations. Manage customer or guest complaints and implement service recovery procedures to maintain satisfaction. Maintain venue facilities, coordinate maintenance schedules, and ensure Health and Food Safety Standards compliance for food and beverage operations. Develop and implement operational policies and procedures specific to the venue type and market segment. Liaise with local authorities, licensing bodies, and regulatory inspectors regarding permits, approvals, and compliance audits. Analyse occupancy rates, booking data, and customer feedback to identify operational improvements and revenue opportunities.
Who does this now
About 6,400 people worked in this occupation across Australia at the 2021 Census.
What this role asks for
Diploma, advanced diploma or associate degree (ABS skill level 2)
Registration or licensing may be required.
Can employers fill these jobs
Employers hiring for this occupation were generally able to find suitable applicants in 2025. This measures how hard employers found it to fill jobs. It is not a count of jobs, and it does not say whether the occupation is growing.
Source: Jobs and Skills Australia, Training Occupation Pathways dataset, March 2026, version 1.0
Jobs and Skills Australia defines an occupation-ready qualification as:
Completing this qualification will provide the skills and knowledge to undertake this occupation. Further training and experience may be required to meet specific industry requirements including licensing and registration.
Jobs and Skills Australia, Training Occupation Pathways dataset, March 2026, version 1.0
Requirements
The standard entry pathway requires a diploma, advanced diploma or associate degree (ABS skill level 2). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.
The honest hard part
You'll be on call constantly (nights, weekends, public holidays) when things break down or staff don't show. You're stuck handling angry customers and firing people regularly, which takes a real emotional toll. The regulatory compliance work is tedious paperwork that never stops.
Where the jobs are
Jobs cluster wherever tourists gather and caravan parks operate. Remote work doesn't apply to this role.
Pay
Published for ANZSCO unit group 1419, the wider group this job sits in, not for this job on its own.
This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.
Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.
Skills
- Complaint Handlingcore
- Conflict Resolutioncore
- Cultural Awareness and Sensitivitycore
- Customer Needs Assessmentcore
- Invoicing and Accounts Receivablecore
- Problem Solvingcore
- Regulatory and Legislative Awarenesscore
- Risk Identificationcore
- Rostering and Scheduling Supportcore
- Stakeholder Communicationcore
- Team Collaborationcore
- Time Management and Prioritisationcore
- Verbal Communicationcore
- Adaptability and Flexibility
- Feedback Collection and Actioning
- Goal Setting and Planning
- Incident Reporting
- Multitasking
- Negotiation
- Process Improvement Identification
- Supplier Communication
- Written Communication
Which of these do you have?
Tick the ones you haveCommon questions
Sources
- ABS OSCA 2024, occupation definition and task statements
- ABS Survey of Employee Earnings and Hours, May 2025, customised report.
- ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.
Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.
Last updated: 30 October 2026
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