Hospitality Workers

Hospitality workers not elsewhere classified perform specialised or ancillary roles within accommodation, food service, and beverage operations in hotels, pubs, clubs, restaurants, and hospitality venues across Australia. They support the delivery of guest services and operational functions that do not fall within the scope of bar attendants, cafe workers, or kitchen staff. These roles require knowledge of hospitality service standards, customer care protocols, and operational procedures specific to the venue type.

Monitor guest rooms or common areas for cleanliness, maintenance issues, and compliance with health and safety standards. Assist guests with luggage, directions, and special requests using knowledge of venue facilities and local attractions. Prepare and maintain hospitality areas such as lounges, function rooms, or outdoor spaces for service or events. Record guest complaints and requests in venue management systems and communicate these to supervisory staff. Operate point-of-sale systems to process payments for food, beverages, or accommodation services. Stock and replenish bar, beverage, or pantry areas with supplies and maintain inventory counts. Set up and clear dining or function spaces according to venue protocols and event specifications. Apply hospitality venue policies regarding dress codes, safety procedures, and customer service standards.

The standard entry pathway requires a Certificate I or compulsory secondary education (ABS skill level 5). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

The pay is low and the ceiling is low. Most venues cap you at supervisory level without extra qualifications, and you'll spend a lot of time on your feet during nights, weekends and public holidays when others are off. The work is also vulnerable to economic downturns and automation in POS systems.

Remote work is not an option in this role.

Published for ANZSCO unit group 4319, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Active Listeningcore
• Adaptability and Flexibilitycore
• Attention to Detailcore
• Check tickets at venue entrycore
• Clean amusement park facilitiescore
• Complaint Handlingcore
• Cultural Awareness and Sensitivitycore
• Customer Needs Assessmentcore
• Empathy and Emotional Intelligencecore
• Multitaskingcore
• Policy and Procedure Adherencecore
• Team Collaborationcore
• Time Management and Prioritisationcore
• Verbal Communicationcore
• Basic Arithmetic and Numerical Accuracy
• Conflict De-escalation
• Continuous Learning and Upskilling
• Feedback Collection and Actioning
• Incident Reporting
• Rostering and Scheduling Support
• Telephone Etiquette
• Workload Self-Management

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

Last updated: 30 October 2026