Post Office Manager

A Post Office Manager oversees the daily operations of an Australia Post branch or licensed post office, managing staff, customer service, financial transactions, and compliance with postal and retail regulations. They ensure mail sorting and dispatch meet delivery targets, supervise counter and parcel handling operations, and maintain safe working practices. The role involves budget management, performance reporting to Australia Post, and liaison with the local community and corporate clients.

Supervise staff scheduling, performance management, and training in mail handling, customer service, and point-of-sale systems. Process financial transactions including cash handling, reconciliation of till floats, and lodgement of daily takings to Australia Post financial systems. Monitor mail sorting, franking, and dispatch operations to meet Australia Post delivery timeframes and service level agreements. Manage parcel receipt, processing, tracking, and dispatch using Australia Post IT systems and barcode scanning equipment. Ensure compliance with Australia Post policies, Postal Industry Code of Conduct, and safe handling procedures for hazardous mail items. Maintain inventory of postage stamps, stationery, packaging materials, and point-of-sale stock across the branch. Generate weekly and monthly operational reports on mail volumes, parcel throughput, retail revenue, and service performance for Australia Post management. Respond to customer complaints and resolve service issues in accordance with Australia Post dispute resolution procedures.

The standard entry pathway requires a diploma, advanced diploma or associate degree (ABS skill level 2). Specific qualification requirements vary by employer and state. Some employers may accept equivalent experience. Check yourcareer.gov.au for available courses and dewr.gov.au/skills-reform/free-tafe for subsidised training options.

Mail volumes are shrinking as more people go digital, so you're managing a declining revenue base. You'll handle cash daily (robbery risk), deal with unhappy customers about lost parcels, and work split shifts covering early mornings and Saturdays. The job is repetitive compliance work.

Post offices exist in every Australian town, but most manager roles are in metropolitan areas where branch volumes justify full-time management. Regional and rural licensed post offices often have part-time or combined manager-operator roles. Jobs concentrate in capital cities and larger regional centres. Remote work is not an option.

Published for ANZSCO unit group 1421, the wider group this job sits in, not for this job on its own.

This is the median for full-time employees who are not managers and are paid at the adult rate, before tax and salary sacrifice. It is a guide to what the work pays, not a wage rate.

Source: ABS Survey of Employee Earnings and Hours, May 2025, customised report.

• Acquire licence for selling tobacco productscore
• Attention to Detailcore
• Complaint Handlingcore
• Customer Needs Assessmentcore
• Data Entry and Accuracycore
• Inventory Trackingcore
• Maintain relationship with customerscore
• Maintain relationship with supplierscore
• Oversee promotional sales pricescore
• Policy and Procedure Adherencecore
• Problem Solvingcore
• Provide information to customers on tobacco productscore
• Record Managementcore
• Regulatory and Legislative Awarenesscore
• Sales activitiescore
• Set up pricing strategiescore
• Team Collaborationcore
• Tobacco brandscore
• Verbal Communicationcore
• Workflow Prioritisationcore
• Workload Self-Managementcore
• Written Communicationcore
• Adhere to organisational guidelines
• Basic Arithmetic and Numerical Accuracy
• Conflict Resolution
• Digital Literacy
• Employment law
• Escalation Management
• Invoicing and Billing Administration
• Manage budgets
• Manage staff
• Maximise sales revenues
• Measure customer feedback
• Multitasking
• Obtain relevant licences
• Order supplies
• Perform procurement processes
• Process Improvement Identification
• Recruit employees
• Rostering and Scheduling Support
• Stock Counting and Stocktake
• Study sales levels of products
• Supplier Communication
• Use different communication channels

• ABS OSCA 2024, occupation definition and task statements
• ABS Survey of Employee Earnings and Hours, May 2025, customised report.
• ABS, 2021 Census of Population and Housing based on usual place of residence (Custom Report). OSCA Experimental Estimates.

Role data is drawn from official Australian Government sources, and each figure names where it comes from. Where a role is not in the ABS classification, the page shows no government figures for it. Data may not reflect every local variation.

Where our numbers come from.

What Post Office Manager workers move into, from ten years of tax records.

Last updated: 10 October 2026